General & Payment Information

 
 How do I pay my Hosting Account?
 
 How do I pay my Domain Name registration and renewal?
 
 How do I change the method of payment and update account contact information?
 
 How do I update my credit card information?
 
 How do I get copies of my invoices?
 
 What is your renewal procedure?
 
 What happens in the case of non-payment?
 
 What is your renewal and cancellation policy?
 
 What guarantee do I receive?

How do I pay my Hosting Account?
Customers may pay:
1. yearly by credit card, cheque card (VISA and MasterCard ) OR EFT.
2. monthly via debit order.

How do I pay my Domain Name registration and renewal? 
Customers are invoiced yearly in advance on registration. On renewal you'll receive an invoice for the following year's renewal fees.
Customers may pay:
1. by credit & cheque card (VISA and MasterCard)
2. by electronic funds transfer

For questions regarding your domain name billing, please contact our Accounts Department via our online form for assistance..

How do I change the method of payment and update account contact information? 
Please contact our Accounts Department via our online form for assistance.

How do I update my bank details?
Please contact our Accounts Department via our online form and we will send you a new debit order mandate form to complete.

Where can I obtain my invoices?
You can view all your invoices in your Ehost Client Panel by clicking on Billing > My Invoices on the menu.

What is your renewal procedure?
Hosting accounts are renewed on a month-to-month basis.
Our invoice date is the renewal date.

What happens in the case of non-payment?
A "72 Hour Suspension Notice" is sent advising you that your account will be disabled in 72 hours if past due balance is not resolved. This notice, as well as the original invoice and all other critical communications, is sent to the e-mail address of record.

What is your renewal and cancellation policy?
If you do not wish to renew or wish to cancel, we require notification by fax (086 567 9163) or email (info@ehost.co.za) with a minimum of 30 days notice prior to your renewal date. 
For your security, phone notifications will not be accepted. 

What guarantee do I receive?
Each of our hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding domain registration fees. There are no refunds on prepaid amounts after the 30 day money back period has elapsed.

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