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General & Payment
Information
How do I pay my
Hosting Account?
How do I pay my Domain
Name registration and renewal?
How
do I change the method of payment and update account contact information?
How do I update my credit card
information?
How do I get copies of my invoices?
What is your renewal procedure?
What happens if my credit card fails?
What happens in the case of
non-payment?
What is your renewal and
cancellation policy?
What guarantee do I receive?
How do I pay my Hosting Account?
Customers may pay:
1. yearly by credit card (VISA and MasterCard ), EFT or bank
deposit.
2. monthly by debit order.
How do I pay my
Domain Name registration and renewal?
Customers are invoiced yearly in advance on registration. On renewal you'll receive an
invoice for the following year's renewal fees.
Customers may pay:
1. by credit card (VISA and MasterCard)
2. by electronic funds transfer or bank deposit
For questions regarding your domain name billing, please contact our
Accounts Department via our online form for assistance..
How
do I change the method of payment and update account contact information?
Please contact our
Accounts Department via our online form for
assistance.
How do I update my credit
card information?
Please contact our
Accounts Department via our online form and
you’ll be phoned by an accounts executive to obtain your new credit card information.
How do I get copies of my invoices?
When joining, you'll receive an invoice/contract stipulating the amount monthly (or
otherwise) due and method of payment you've decided on.
If in the future you would like to receive a hard copy of your renewal invoice, simply
contact our
Accounts Department via our online form and
request the invoices on your domain. Please note that these requests may take between 2
and 7 business days to process.
What is your renewal procedure?
Hosting accounts are renewed on a month-to-month basis.
Our invoice date is the renewal date.
What happens if my credit card
fails?
If your invoicing is by credit card and payment is declined, several attempts will be made
and then you will be contacted for new billing information.
What happens in the case of
non-payment?
A "72 Hour Suspension Notice" is sent advising you that your account will be
disabled in 72 hours if past due balance is not resolved. This notice, as well as the
original invoice and all other critical communications, is sent to the e-mail address of
record.
What is your renewal and
cancellation policy?
If you do not wish to renew or wish to cancel, we require notification by fax or postal
mail with a minimum of 30 days notice prior to your renewal date.
Notification can be sent to:
Fax
+27 (0)21- 872 3212
Postal Mail Address
Ehost.co.za
Accounts Department
Box 3422
Paarl
Western Cape
7620
For your security, phone or email notification will not be accepted.
What guarantee do I receive?
Each of our hosting plans carries a 30 day money back guarantee. If you are not completely
satisfied with our services within the first 30 days of your contract, you will be given a
full refund of the contract amount excluding mandatory setup fees and overages. There are
no refunds on prepaid amounts after the 30 day money back period has elapsed.
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